I am a highly motivated and technically proficient IT professional with a passion for technology and a dedication to delivering exceptional results. With a strong educational background in cloud architecture and cybersecurity, coupled with practical experience in IT support roles, I bring a diverse skill set to any team. I thrive in dynamic environments, where I can leverage my problem-solving abilities, excellent communication skills, and a proactive approach to contribute effectively. Whether collaborating with colleagues on complex projects or providing premier support to clients, I am committed to continuous learning and growth to stay at the forefront of the rapidly evolving technology landscape.
Experience
May 2023 - Aug 2023
Etobicoke, ON Canada
- Provided Premier Tier 1 staff to support C-level executives (CEO, COO, CFO) to resolve the issue immediately.
- Successfully resolved 300+ tech tickets, ensuring 100% customer satisfaction with effective troubleshooting and service.
- Assist in onboarding and offboarding of staff. Imaging laptops, installing role-specific software, and MFA setups.
- Deployed and maintained computers, laptops, and printers’ infrastructure, ensuring 99% uptime and optimal performance.
- Managed tech tickets with Zendesk and Bomgar, streamlining support processes, resulting in a 20% efficiency gain.
- Collaborated with the IT team, addressing complex challenges and projects through effective communication and teamwork.
Oct 2021 - Dec 2021
Los Angeles, CA, USA
- Conducted 50+ web app vulnerability assessments using DVWA and Burp Suite, delivering detailed findings.
- Executed 20 Black Box Security Assessments, identifying and mitigating diverse vulnerabilities, and enhancing security.
- Contributed to 3 Network Security projects, engaging with 500+ community members through social media.
- Developed expertise in OWASP's Top 10, applying knowledge to resolve 30+ vulnerabilities
- Conducted employee training sessions on cybersecurity best practices, enhancing organizational security awareness.
Education
2022 - 2023
Seneca Polytechnic, Toronto, Canada
- GPA: 3.9/4.0
- Graduated with Honours
- Relevant Courses: Cloud Automation and Control Systems, Cloud Architectrue, Intro to Cloud Infrastructure, Data Storage and Management Technologies, Security Management, Cloud Integration, Portable Technologies in Cloud, Project Management
2022 - 2022
Seneca Polytechnic, Toronto, Canada
- GPA: 4.0/4.0
- Graduated with High Honours
- Relevant Courses: Identity and Access Management, Mobile Application Security, Security Architecture, IT Security Forensics, Security for Cloud
2017 - 2020
Maharaja Surajmal Institute, IP University, Delhi, India
- GPA: 8.8/10
- Relevant Courses: Software Engineering and Software Testing, Computer Networks, Data Mining, Mathematics, Physics, C/C++, VB.NET, Python and WEB Tech (HTML, CSS, Javascript)
2015 - 2017
Arunodaya Public School, Delhi, India
- Relevant Courses: Physics, Chemistry, Mathematics, Computer Science and English